Get certified online can be confusing, so we worked hard to make it simple. If you still have questions, our team will be happy to help!
General
Are you nationally accepted?
Yes, our courses follow the latest AHA guidelines and are Nationally Accepted.
Is my certification accepted by my employer?
Our curriculum follows the latest OSHA guidelines. If your certification is not accepted we will gladly refund your money.
How long do the classes take?
Generally the courses take less than one hour.
How long do I have access to the course?
After completing payment you have 2 years to pass the quiz. However, we can extend the time if needed.
How many times can I take the final exam?
You can re-take the quiz as many times as needed.
How can I get a refund?
If you are not satisfied for any reason you can get a refund within 14 days, as long as you don’t attempt to take the quiz. To get a refund just contact us via our “Contact” page OR you can send an email to: support@valuecpr.com.
Why does more course status say incomplete?
In order to pass the course you need to “mark complete” located at the bottom of the learning lessons. You also need to pass the course.
Certificate
I purchased the diploma, where is it?
If you purchased the diploma. Multiple things need to happen to receive it:
- You need to pass any free course. That means passing the quiz and clicking “mark complete” on the course syllabus pages.
- After successfully completing a course and purchasing a diploma, a new paid course will appear in your “My Student Portal“. Note: You do not need to take the course again, as it will already by marked complete.
- After a minute or two, a little diploma icon will appear next to the course name. Click that.
- After clinking the icon, a PDF of the diploma will appear. You can download the diploma.
How long is the diploma / certificate good for?
Our diplomas are valid for 2 years from the date issued.
What information in on the diploma?
On the diploma the course name and description, your name, the date issued and expiration time, your unique certification number, and other design elements like our name and logo.
